Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return only if the item is found to have a damage or a defect upon receipt.
To be eligible for a return, your item must:
- Be in original, unused and in the same condition you received it
- Have all tags attached and intact
- Be in its original, undamaged packaging
- Present proof of purchase and clear photo or video evidence of the damage upon receipt.
Please note that returns and refunds will not be accepted for reasons other than product damage.
Return shipping costs are shouldered by the buyer.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To request for a return, and other questions, you can contact us at support@lomafe.com.
Damages and issues
Please inspect your order upon reception and contact us immediately at support@lomafe.com and include photos and videos as proof that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges / change of items
All sales made on the website are considered final and can no longer be modified after the order is placed.
Refunds
Once your returned item has been received, our team will inspect it to confirm whether it meets our return eligibility requirements. We will notify you once the inspection has been completed and whether the return has been accepted.
If the return is accepted, the refund will be processed to the original payment method within 10–14 business days. Please note that processing times may vary depending on your bank, payment provider, or card issuer.
LOMAFE reserves the right to refuse any return or refund request if the item does not meet our return requirements, shows signs of use, mishandling, stains, odor, or missing packaging.
LOMAFE reserves the right of final interpretation of this policy.